Privacy Policy

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

1. Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined below. The same meaning applies whether the word appears in singular or plural form.

Definitions

Account

A unique account created for you to access our Service or parts of our Service.

Application

The Sari3 (سريع) mobile application provided by the Company.

Company

Sari3 / سريع, operating the Service from the Kurdistan Region / Iraq.

Country

Iraq.

Device

Any device that can access the Service, such as a phone, tablet, or computer.

Personal Data

Any information that relates to an identified or identifiable individual.

Service

The Application, websites (including sari3.online and api.sari3.online), and related features such as listings, chat, payments, valuation tools, and VIN-related services.

Service Provider

Any person or company that processes data on our behalf to help operate, host, analyze, secure, or improve the Service.

Usage Data

Data collected automatically from use of the Service or its infrastructure (for example, visit duration, device diagnostics, and crash logs).

You

The individual using the Service, or the company/legal entity on whose behalf the Service is used.

2. Information We Collect

2.1 Personal Data you provide

Depending on how you use the Service, we may collect:

• Name, phone number, email address, and profile information
• Account credentials and preferences (language, notifications)
• OTP verification codes and related verification status (SMS / WhatsApp)
• Showroom / dealer information (company name, logo, location, description, contact details)
• Messages and attachments you send through in-app chat
• Support requests and feedback you submit to us

2.2 Car listing and marketplace data

When you publish or manage a listing, we may collect:

• Vehicle details (brand, model, year, trim, mileage and unit, fuel type, transmission, condition, plates, features)
• Price and currency information
• Photos, videos, painted-parts images, and descriptions / notes
• Location of the listing (province, city)
• Publication type / plan and listing status

2.3 Information collected while using the Application

With your permission where required by your device, we may collect or access:

• Camera and photo library (to upload vehicle photos/videos)
• Approximate or precise location (to improve local discovery and listing context)
• Push notification tokens (to send alerts such as chat, listing, or price updates)

You can enable or disable many of these permissions in your device settings.

2.4 Usage Data and device information

We may automatically collect:

• IP address, device model, OS version, app version, browser type
• Pages/screens viewed, taps, session duration, and navigation paths
• Crash logs, performance diagnostics, and security events
• Advertising / analytics identifiers where applicable

2.5 Third-party social and advertising platforms

If you connect or interact with social platforms (for example Facebook or Instagram) or if we use analytics / attribution tools (such as Google Analytics, Meta App Events, or TikTok App Events), those platforms may provide us with limited account or event data according to their policies and your settings.

3. How We Use Your Information

We use Personal Data to:

• Provide, operate, and maintain the Service
• Create and manage your Account and showroom profiles
• Publish, rank, search, and display car listings
• Verify phone numbers and protect accounts (OTP)
• Enable chat between buyers and sellers
• Process listing fees and related payments
• Provide optional tools (for example valuation support or VIN-related features)
• Send transactional notifications and, with your consent or as allowed by law, product updates / promotions
• Improve safety, prevent fraud, abuse, and unauthorized access
• Analyze usage to improve product quality and performance
• Comply with legal obligations and enforce our terms

4. Sharing and Disclosure

We do not sell your Personal Data. We may share information in these cases:

• Public listings: Vehicle details, photos, and contact information you choose to show may be visible to other users and visitors.
• Other users: If you chat or interact publicly, relevant profile and message content may be seen by the other party.
• Service Providers: Hosting, storage, SMS/WhatsApp OTP providers, payment processors, analytics, cloud infrastructure, and customer support tools.
• Social publishing: If a listing is shared to Facebook/Instagram or similar channels, content needed for publishing may be sent to those platforms.
• Legal requirements: When required by law, court order, or to protect rights, safety, and security.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets.
• With your consent: For any other purpose you agree to.

5. Payments

Certain features (such as publishing or promoting listings) may require payment through providers like FIB or FastPay. Payment providers process transaction data according to their own privacy policies. We typically receive payment status, amount, method, and related references needed to confirm your purchase — we do not store full card PAN data on our servers.

6. Data Retention

We retain Personal Data only as long as needed for the purposes described in this Policy, including providing the Service, complying with legal obligations, resolving disputes, and enforcing agreements. Usage Data is generally retained for a shorter period unless needed for security, product improvement, or legal compliance.

7. Account and Data Deletion

You may request deletion of your Account from the Application settings (Delete Account). When deletion is completed, we remove or irreversibly anonymize personal account data such as profile details, phone number, and related personal identifiers, subject to limited retention required by law (for example, transaction records).

8. Security of Your Personal Data

We use commercially reasonable safeguards, including encrypted transport (HTTPS/TLS), access controls, hashed passwords, and operational monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access and update your profile information in the app
• Correct inaccurate Personal Data
• Request deletion of your Account and Personal Data
• Withdraw consent for optional permissions (camera, location, marketing notifications)
• Object to or restrict certain processing, where applicable

To exercise these rights, use in-app settings where available or contact us using the details below.

10. Children’s Privacy

The Service is not directed to children under 18. We do not knowingly collect Personal Data from children under 18. If you believe a child has provided Personal Data, contact us and we will take appropriate steps to delete it.

11. International Data Transfers

Your information may be processed in Iraq and in other countries where we or our Service Providers operate. Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards consistent with this Policy.

12. Links to Other Websites

The Service may contain links to third-party sites or services. We are not responsible for their content or privacy practices. Please review their policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on this page and revise the “Last updated” date. Where appropriate, we may also notify you in the Application or by other reasonable means. Continued use of the Service after an update means you accept the revised Policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

We aim to respond within 7 business days.